• Office Location: 4th Floor, The Exchange, 3 New York Street, Manchester, M1 4HN
  • Office Name: AGMA Account Management
  • Salary: £35000 - £40000
  • Job Type: Permanent
  • Role Type: Full-time
  • Job Ref: 459762

Service Delivery Manager

Service Delivery Manager

Salary: £35,000 to £40,000 – Depending on experience + Bonus
Location:
Manchester
Contract:
Full Time, Permanent (37.5 hours per week)

Working as a Service Delivery Manager with Reed Talent Solutions, means you’ll be working under a respected brand name which was established in 1960; within a team who exist to build successful relationships with client organisations to establish their recruitment requirements and then, following processes and procedures to ensure that these are filled according to the client’s Service Level Agreement.

Our company is devoted to providing a great work/life balance and benefits package. Within this role, working from home/flexible working opportunities are openly available to candidates looking to join Reed and further their careers within the industry!

Responsibilities:

Your main duty as a Service Delivery Manager is to ensure all team members are accountable for the delivery of these contracted services to our clients. Within this role, your main responsibilities will be:

  • Conduct resource planning activities to ensure that adequate resources are available in the teams to meet client needs effectively
  • Create candidate attraction strategies and manage a talent community of candidates
  • Demonstrate a clear understanding of best practice in relation to managed service recruitment methods and processes including all tracking processes
  • Carry out audits and spot-checks on individual records within each client organisation to ensure that the team have carried out the recruitment process to agreed internal and external quality standards
  • Act as the second escalation point for all issues relating to team members, clients and where relevant, candidates and suppliers

Desired requirements:

  • The ability to liaise with key relationship contacts within clients and suppliers
  • Previous experience in complaint handling
  • Experience of candidate attraction and engagement
  • Demonstrating a willingness to learn new bespoke database systems   
  • Exceptional MS Office skills, in particular MS Excel

Advantageous requirements:

  • Experience of team management
  • Prior recruitment and resourcing experience

Benefits:

There are a number of benefits for working with Reed as a Service Delivery Manager within Reed Talent Solutions and these are always evolving to ensure we can reward our co-members in the best way!

  • Working from home/Flexible working opportunities
  • Management Training Academy for ongoing career progression, as well as industry qualifications and mentoring schemes
  • Professional and personal development funding to pay towards a course of your choice, this includes language or cookery courses, driving lessons and more
  • Celebration of long service achievements with luncheons and paid sabbaticals

If you’re looking for an amazing opportunity, please apply today!

To read about Reed Specialist Recruitment’s privacy policy please visit our website.

Join REED – Our Values, Your Values; Our Future, Your Future

Proud winners of:

  • #1 Recruitment Agency Glassdoor Best Places To Work 2018
  • Glassdoor Top CEOs 2019
  • The JobCrowd Top Companies For Graduates To Work For 2018/19

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy, or maternity. We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

 

Join Reed and help us achieve our purpose of improving lives through work.

Proud winners of:

  • #1 Recruitment Agency – Glassdoor Best Places To Work 2020
  • Glassdoor Top CEOs 2019
  • The JobCrowd Top Companies for Graduates to Work For 2021
  • The JobCrowd Top Companies for Apprentices to Work For 2021

Vacancy ATR footer image - Reed Careers

Our Values, Your Values; Our Future, Your Future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

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