• Office Location: 4th Floor, The Exchange, 3 New York Street, Manchester, M1 4HN
  • Office Name: Screening and Compliance - Deansgate
  • Sector: Screening & Compliance
  • Salary: £23500 - £23500
  • Job Type: Permanent
  • Role Type: Full-time
  • Job Ref: 450796

Screening Manager

Job title: Screening Manager

Specialism: Reed Screening        

Contract: full time, permanent  

 Your new role…

To support the continuing financial success of Reed Screening, by managing the inbound telephony teams and ensuring that all calls are handled in a professional and timely manner to ensure compliance in respect of all current legislative, regulatory, and contractual requirements, and by developing the revenue potential of Screening.

What you’ll be doing

Leadership:

  • To lead, develop and manage dedicated telephony teams, to work professionally and effectively in supporting the Screening Operations
  • To develop, review and issue as appropriate, a set of key performance indicators regarding the performance of the team
  • Working in conjunction with the Operations & Risk Managers to support operations to ensure compliance and driving excellent customer service
  • To liaise with Internal & External stakeholders on a regular basis regarding the effectiveness of the function, any changes to procedure required and generally to ensure that all customers are fully engaged in the compliance process
  • To keep under review and the team up to date of the changing demands of compliance requirements
  • To keep up to date with external issues that have an impact on compliance standards

Process Management:

  • To monitor all systems and constantly review more efficient ways of working
  • Ensure that the function consistently meets the contractual obligations whilst driving excellent customer service
  • To be present at internal/external audits and ensure feedback is quickly acted upon to ensure positive results
  • To ensure all relevant feedback and remedial work that is communicated is consistent and clearly understood
  • To ensure that all internal and external process are always adhered to and take the appropriate action when not

Communication:

  • Maintain excellent relationships with internal / external stakeholders, clients, and Reed senior management
  • Effective communicator/negotiator with an ability to work collaboratively with colleagues at every level of an organisation
  • Ability to use sound judgement in respect of issue escalation where necessary

KPIs:

  • Development of skills and competencies within the team
  • Improved productivity within the Screening department
  • Define and agree plans and strategies with internal and external stakeholder
  • Successful external audits of Reed
  • Customer feedback
  • Demonstrate continual improvement
  • Minimise cost as far as reasonably practicable
  • Income and creation of a revenue stream
  • Achievement of all telephony KPIs as per the contract

 The above is not an exhaustive list of duties but gives an indication of the work that must be undertaken.

 Who we’re looking for

External candidate experience:

  • Call Centre management experience is preferred but not essential
  • Relevant experience in team performance management including coaching, development plans, setting KPI metrics
  • Strong Customer Service background

Internal candidate experience:

  • Have started Advance Level 2, are active on the Buddy Scheme and are part of a Working Group or a Screening & Compliance Champion

Knowledge:

  • A knowledge of the relevant regulators
  • An understanding of how an agency operates
  • A knowledge of regulation within the Recruitment industry and the effect this has on agency workers           

 

If you are interested, apply now by submitting your CV and one of the team will be in touch! 

 

Join Reed and help us achieve our purpose of improving lives through work.

Proud winners of:

  • #1 Recruitment Agency – Glassdoor Best Places To Work 2020
  • Glassdoor Top CEOs 2019
  • The JobCrowd Top Companies for Graduates to Work For 2021
  • The JobCrowd Top Companies for Apprentices to Work For 2021

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Our Values, Your Values; Our Future, Your Future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

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