• Office Location: Copenhagen House, 5-10 Bury Street, London EC3A 5AT
  • Office Name: Account Management RTS
  • Salary: £25000 - £35000
  • Job Type: Permanent
  • Role Type: Full-time
  • Job Ref: 526805

Recruitment Business Partner

Reed Talent Solutions 

Recruitment Business Partner 

£25-35K+ bonuses 

About the role

As Recruitment Business Partner, you will play a critical role as part of our account management team, ensuring that all Temp and Contractor assignments are filled in line with client expectations.

You will operate as the interface between the client’s hiring managers and our teams of Talent Acquisition Specialists, Reed branches and support suppliers to ensure that all roles are filled within the agreed timescales, quality requirements are adhered to, service level KPI’s are reached and hiring managers are fully satisfied with their recruiting experience.

About Reed Talent Solutions

Reed Talent Solutions is a renowned market leading provider of outsourced workforce solutions across MSP, RPO, Total Talent, SOW and Services Procurement. Our aim is to provide digital workforce solutions that deliver measurable benefits to our clients and their customers. To achieve this, we champion a culture of continuous improvement and innovation, driven by our company motto, “Better never stops”

What you’ll be doing

You will work closely with the hiring managers to understand the requirement of the role and liaise with your selected supplying routes to identify the best shortlisted candidates for these roles. This will involve utilising recruitment technology platforms to manage the end-to-end processes as well as Teams calls, conferences, telephone, and email correspondence, co-ordinating all elements of the process. Working within a team, you will be managing requirements within a strategically important Managed Services (MSP) Client, and across a diverse range of job categories. No two days will be the same as you support our customers on different recruitment campaigns and work closely with hiring managers to influence decisions and demonstrate your market knowledge.

Key responsibilities:

  • Ensure that the recruitment service is delivered in line with contractual obligations and that levels of client satisfaction are always met. Though monitoring KPIs and SLAs closely, you will become a trusted advisor to Hiring Managers and be able to demonstrate our adherence to the contractual requirements.
  • Contact all managers when they post a new vacancy and walk them through the recruitment process, create a recruitment strategy, manage their expectations, consult on rate, candidate market etc.
  • Organise and lead vacancy briefings with hiring managers and create robust recruitment plans detailing time frames and roles and responsibilities. Acting as a point of liaison between the client and our recruitment delivery teams and suppliers you will invite them to briefings and ensure they understand the requirements.
  • Guide managers and ensure all client internal processes are adhered to.
  • Build and maintain strong relationships with support suppliers, think of innovative solutions to keep them engaged and happy to supply to the programme. Identify new suppliers when there are gaps in the supply chain for the business areas.
  • Work with Service Delivery Manager and Client Development Manager to support or conduct supplier performance reviews
  • Build and maintain hiring manager relationships. Wherever possible, meeting Hiring Managers face to face and developing an in-depth knowledge of their organisation, department, working environment and individual needs.
  • Provide guidance around IR35 and any legislation updates that affect recruitment; as well as managing expectations surrounding scarce skills and adapting requirement where appropriate.
  • Providing a consultative service to the hiring manager community, staying abreast of market intelligence relevant to their business areas
  • Conduct cv reviews to ensure that all candidates submitted on the shortlist to the hiring manager meet required quality standards and are appropriate for the role. All unsuitable candidates and duplicate CV’s to be rejected.
  • Co-ordination of interview scheduling, managing feedback and negotiations between hiring managers and recruiters and reject any unsuccessful interviews in XMS
  • Make offer to relevant supplier and co-ordinate worker start details between all parties.
  • Ensure compliance with legislation and monitor candidate submissions in order that all checks are in place before candidates commence in their role.
  • Send Hiring Manager Satisfaction Surveys to every manager upon finishing a recruitment cycle, either via email or preferably via follow up phone or face to face meeting.
  • Regular liaison and interaction with the Client Support Team to effectively process new role assignments, extensions and timesheet management.
  • Accountable for ensuring that XMS is accurate and the data entered is correct and complete to be able to report SLA’s and KPI’s.
  • Through conversations with hiring managers, identify opportunities to address any challenges by delivering additional RTS solutions, enhance the customer experience and uncover new sources of revenue for Reed Talent Solutions.
  • Identify Key Stakeholders and introduce to Client Delivery Manager for Stakeholder Mapping
  • Collaborate with other Recruitment Business Partners in the wider team and on other accounts to idea share
  • Actively reach out to hiring managers who have not recruited in a while to maintain relationships and check their worker is still in post and they are still satisfied.

Who we’re looking for

Our ideal candidate will have the ability to demonstrate an understanding of the end-to-end recruitment process from attraction through to job offer. You will be passionate about customer service and have a real desire to get the right people into the right jobs.

Experience and attributes required:

  • Recruitment within either a 360 Agency environment, internal resourcing or MSP delivery team
  • Ability to manage expectations, challenge, if necessary, influence and control
  • Excellent rapport building skills, with the ability to probe and deal with stakeholders at all levels  
  • Ability to multitask and prioritise amongst competing client needs
  • Analysis of data to input into decisions
  • An understanding of the commercial impact and implications of actions or decisions
  • Ability to learn and articulate statutory legislation affecting recruitment practices
  • Confident using recruitment technology platforms to manage the recruitment process
  • Ability to identify lost opportunities or new opportunities

Personal attributes

  • Confident
  • Self-starter
  • Professional attitude
  • Commercially astute
  • Problem solver and solutions focused
  • Strong eye for detail
  • Resilient
  • Collaborative working style and a true team player
  • Excellent communication skills both written and verbal

If this is something you are interested in please apply asap!

Why Reed

Achievement is celebrated through…

  • Generous bonus schemes that reward you every 4 weeks for improving lives through work
  • Retail savings through Reward Hub, save £100s a year
  • Annual high achiever awards held at prestigious venues
  • Impact awards – quarterly director-nominated recognition scheme and annual holidays of a lifetime
  • Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days
  • Access to life assurance to the value of four times your base salary

Your work matters and you’re supported with…

  • A personalised learning and development experience, hosted on our bespoke digital learning platform, supported by our experienced in-house team
  • Your personal Microsoft device enabling you to work dynamically wherever you work best
  • Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness
  • Professional and personal development schemes and your choice of three different mentoring schemes
  • Feel what it’s like to truly belong – we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change
  • An annual opportunity to join our shadow board

Trailblazers in our field…

  • Our work benefits society – recognised in Management Today for our “impressive” Covid-19 contribution
  • Be part of our social impact strategy – 18% of Reed owned by the Reed Foundation – meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Women’s rights worldwide
  • We care about the environment – Reed was the first recruitment company to be certified as Carbon Neutral 

Feel what it’s like to truly belong.


Proud winners of:

  • #1 Recruitment Agency – Glassdoor Best Places To Work 2020
  • The JobCrowd Top Companies for Graduates to Work For 2021
  • The JobCrowd Top Companies for Apprentices to Work For 2021

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Feel what it’s like to truly belong…

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charter and the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria.