• Office Location: England
  • Office Name: Reed
  • Salary: £23000 - £26000
  • Job Type: Permanent
  • Role Type: Full-time
  • Job Ref: 507511

Customer Success Manager

Reed Education are looking for a Customer Success Manager 

Position: Customer Success Manager 

Salary: £23,000-£26,000 (dependant on experience)

Location: Flexible (UK), working flexibly between home and office available

Hours: Monday – Friday (37.5 hours) Permanent, Full Time

 

A career with Reed is exciting, challenging and above all, we offer our Co-Members a rewarding experience and culture. Our purpose of Improving Lives Through Work is at the heart of what we do and this role focuses on delivering valuable recruitment solutions and service for our customers.

Working within Reed Education, the key responsibilities include:

  • Conduct service reviews with internal and external suppliers
  • Conduct school based service reviews with existing clients
  • Participate in key stakeholder meetings with the contract holders
  • Manage complaints and feedback
  • Dealing with adjustments and offering solutions 
  • Working and reporting to the Education Operations Manager for regular updates 
  • Working closely with stakeholders within the Reed Education network 

You will be; 

  • Experienced in delivering high quality service to stakeholders
  • Able to work with teams across the business
  • Able to work creatively and proactively to high customer success standards
  • Confident in written, call based and face to face communication
  • Able to build strong, reliable and trusting working relationships
  • Accurate and thorough in your data entry and reporting
  • Able to work towards KPIs and service requirements to a high standard

Simply submit an application to express your interest! If successful, Talent Acquisition will get in contact to arrange a telephone interview. Following this we will either arrange a video interview or register your interest for a face to face interview.

Please note that confirmation of offers and start dates during this time may be impacted by economic changes and government advice.  

To read about Reed Specialist Recruitment’s privacy policy please visit our website.

IND1

Proud winners of:

  • #1 Recruitment Agency – Glassdoor Best Places To Work 2020
  • The JobCrowd Top Companies for Graduates to Work For 2021
  • The JobCrowd Top Companies for Apprentices to Work For 2021

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Our values, your values; our future, your future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.

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