• Office Location: 2nd Floor Stephenson House Cherry Orchard Road Croydon, CR0 6BA
  • Office Name: Croydon Education
  • Salary: £21000 - £23000
  • Job Type: Permanent
  • Role Type: Full-time
  • Job Ref: 489771

Candidate Care Consultant

Candidate Care Consultant – Reed Education, Croydon

Salary: £21,000 to £23,000 (experience dependant)
Contract: Permanent, Full Time (37.5 hours per week)
Location: Croydon

A fantastic opportunity has become available for a Candidate Care Consultant to join the Reed Education team in Croydon

Due to the growth of our business, we are looking for someone who has a real passion for customer service to join our team in our busy Croydon office. As a Candidate Care Consultant, you will be providing excellent levels of customer service and aftercare for current working candidates and providing that lasting positive first impression to new candidates. At all times you will be constantly promoting the quality of service that candidates receive from Reed Education.

As a Candidate Care Consultant you will be responsible for:

  • Maintaining weekly contact with our current candidates
  • Handling all candidate queries in relation to their current assignments and all employment based issues
  • Generating new business leads and acquiring candidate referrals
  • Effectively promoting Reed’s services to ensure that we are the preferred agency for candidates
  • Maximising candidate retention by providing the highest levels of customer care
  • Accurately updating and maintaining records on Reeds database
  • Constant communication with education work candidates via phone and email
  • Ensuring all new candidates have a first class experience as they go through the recruitment process, supporting them through the ‘candidate journey’
  • Supporting Consultants resourcing for roles and writing professional job adverts to attract interest in ‘Live roles’
  • Updating the profiles and CVs of active candidates

As an ideal candidate for this role you will be:

  • Hardworking with excellent communication skills- both verbal and written
  • The ability to manage a demanding workload within a fast-paced working environment
  • Able to make high volumes of engaging, productive outbound calls each day
  • Committed to customer service

The successful candidate will receive:

  • Competitive basic salary
  • Work place pension scheme
  • 1:1 training, developed and presented by Reed’s Learning and Development team
  • Shorter working days through school holiday
  • 25 days annual leave
  • Paid sabbaticals linked to length of service
  • The Reed Discount Club offering cashback and incentives
  • Events, rewards and incentives for high achievers
  • Dedication to developing you and your career via our award-winning in-house training programme

The above is not an exhaustive list of duties but gives an indication of the work that must be undertaken

Simply submit an application to express your interest! If successful, Talent Acquisition will get in contact to arrange a telephone interview. Following this we will either arrange a video interview or register your interest for a face to face interview. 

Please note that confirmation of offers and start dates during this time may be impacted by economic changes and government advice.  

To read about Reed Specialist Recruitment’s privacy policy please visit our website.

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Proud winners of:

  • #1 Recruitment Agency – Glassdoor Best Places To Work 2020
  • The JobCrowd Top Companies for Graduates to Work For 2021
  • The JobCrowd Top Companies for Apprentices to Work For 2021

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Our values, your values; our future, your future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.